Refund, Return & Cancellation Policy

All Sales Are Final

Because our products are printed, decorated, personalized, or produced specifically for each order, all sales are final. We do not accept returns, exchanges, cancellations, or refund requests except when we confirm that an error or manufacturing defect was directly caused by us.

Customers are responsible for reviewing all product selections, sizes, colors, names, personalization, quantities, and other order details before submitting an order. Once an order is placed, it immediately enters our production process and cannot be changed or canceled.

Eligible Claims

A replacement, correction, store credit, or refund may be considered only when:

The customer received an incorrect product due to our error.
The decoration or personalization materially differs from the submitted order.
The product has a verified manufacturing or printing defect caused by us.
A paid item was not produced or provided due to our error.

Minor differences in color, print placement, garment measurements, texture, or appearance are normal production variations and are not considered defects.

Reporting a Problem

Any issue must be reported within three calendar days of the order being made available for school delivery or pickup. The customer must provide the order number, a written description of the issue, and clear photographs showing the entire product and the claimed defect.

Products must be unworn, unused, unwashed, unaltered, and in their original condition. Claims submitted after the three-day period—or involving products that have been worn, washed, used, damaged, or altered—will not be eligible for review.

Submitting a claim does not automatically qualify the customer for a refund or replacement. We reserve the right to inspect the product and verify the claim.

Non-Refundable Situations

Refunds, returns, exchanges, or free replacements will not be provided for:

Ordering the wrong size, color, style, quantity, or product.
Incorrect names, spelling, personalization, or other information entered by the customer.
A change of mind, buyer’s remorse, or no longer needing the product.
Fit or sizing concerns when the item matches the manufacturer’s stated size.
Slight color differences between screens, mockups, garments, inks, and finished products.
Minor variations in print size, placement, alignment, stitching, or garment construction.
Normal wear, fading, shrinking, cracking, or damage caused by washing, drying, misuse, improper care, or normal use.
Failure to collect an order from the school or designated pickup location.
Items lost, misplaced, mixed up, damaged, or distributed incorrectly after being delivered to the school or pickup location.
Delays or problems caused by the school, customer, supplier, carrier, weather, equipment failure, labor disruption, product shortages, or circumstances outside our reasonable control.
Delivery dates that were estimated rather than expressly guaranteed in writing.
Discounted, clearance, personalized, or custom-decorated merchandise.

School Delivery and Distribution

The school or designated organization is responsible for sorting and distributing completed orders after receiving them from us. Our responsibility ends once the correct completed order has been delivered to and accepted by the school or authorized pickup location.

We are not responsible for items that are subsequently lost, misplaced, damaged, delayed, distributed to the wrong person, or not collected.

Approved Remedies

If we verify that an eligible issue was directly caused by us, we will determine the appropriate remedy. At our discretion, this may include:

Repairing or correcting the affected item.
Reprinting or replacing the affected item.
Issuing store credit for the affected item.
Issuing a partial or full refund for the affected item only.

A refund is not guaranteed and will generally be considered only when correction or replacement is not reasonably available. Original fees and unaffected portions of an order are non-refundable.

Customers may be required to return the defective or incorrect item before a replacement, credit, or refund is issued. We are not responsible for replacing an entire order when an issue affects only one item.

Unauthorized Returns and Payment Disputes

Products returned without prior written authorization will not be accepted or refunded. Customers agree to contact us and allow a reasonable opportunity to investigate and resolve an eligible issue before initiating a payment dispute or chargeback.

Acceptance of This Policy

By placing an order, the customer confirms that all submitted information is correct and agrees to this Refund, Return & Cancellation Policy. These terms apply to the fullest extent permitted by law and do not limit any consumer rights that cannot legally be waived.

This policy is provided as general business information and is not legal advice. Businesses should consult a qualified attorney regarding requirements applicable to their location and operations.